Pre-sale & Founding 100
When will my Loohaus arrive?
Our target ship date is January 2027. As an early-stage product in active development with our Sydney design partner, this date may shift. We’ll communicate any changes immediately, and your $50 deposit is fully refundable any time before your Loohaus ships.
Will the final product look exactly like the photos?
The images on our site are concept renders created with our Sydney design partner. Final production design will be refined through prototyping over the coming months — proportions, materials, and details may evolve. Our commitment is that the final product meets or exceeds what you see today.
What does the $50 deposit cover?
$50 reserves your Founding 100 spot and locks in lifetime pricing of $279 Loohaus + $28.85/mo Pads (vs $329 + $33.95/mo standard). The remaining $229 is charged when your Loohaus ships. The $50 is fully refundable any time before shipping — no questions asked.
Can I get a refund?
Yes — your $50 Founding 100 deposit is fully refundable any time before your Loohaus ships. Just email us at hello@thefurhaus.company and we’ll process your refund within 5 business days.
How will you keep me updated?
Founding 100 customers receive regular studio updates as the product evolves — including prototype photos, design decisions, and milestones. You’re early, and we want you to feel part of what we’re building.
About Loohaus
What size dogs is Loohaus designed for?
Loohaus suits small to medium dogs up to 15 kg — perfect for Cavoodles, French Bulldogs, Dachshunds, Maltese, Pugs, Shih Tzus, and similar breeds.
Does it actually work for training?
Yes. The enclosed grate design gives dogs a clean, contained spot they quickly recognise as theirs. Most dogs get it within a few days with calm, positive reinforcement — no special training required.
Is it really foldable? Can I take it places?
Absolutely. Loohaus folds flat in seconds — no tools, no hassle. Take it to your parents’ place, a friend’s house, or on a trip. Your dog always has their familiar spot, and no one’s carpet is at risk.
Is Loohaus waterproof?
The tray is fully waterproof BPA-free plastic. The outer frame is water-resistant and wipes clean in under 30 seconds. Easy maintenance, no smell lingering.
Can I use other brands of pads?
Loohaus fits standard 60×45 cm pads, so you can use any brand in a pinch. That said, Furhaus Pads are precision-cut for a perfect fit — no bunching, no overhang, no edge leaks. They’re also better at locking in odour.
Furhaus Pads & Subscription
How does the pad subscription work?
Subscribe once and receive 30 pads every month, automatically. Your card is charged on the same date each month. Cancel, pause, or skip anytime from your account dashboard — no phone calls, no forms.
How many pads do I need per month?
The 30-pack is designed for daily pad changes. If your dog uses Loohaus multiple times a day, consider subscribing to 2 packs.
Are the pads environment-friendly?
Yes. Furhaus Pads are made with environment-friendly materials — thoughtfully chosen to be kinder to the planet and safer for your home.
How do I cancel my subscription?
Log into your account, go to Subscriptions, and click Cancel. No calls, no forms. Takes less than 60 seconds. Effective at end of your current billing period.
Shipping & Returns
Do you offer free shipping?
Yes. Free standard shipping on all Loohaus orders and on any order over $100 Australia-wide. Pad subscriptions also include free shipping — always.
How long does delivery take?
Standard shipping: 3–5 business days. Express: 1–2 business days. We ship from Sydney.
What’s your return policy?
30-day hassle-free returns on Loohaus if you’re not completely happy. Pads are non-returnable for hygiene reasons.
Company
Is Furhaus an Australian company?
Yes. The Fur Haus Company Pty Ltd is proudly Australian-owned, founded and based in Cronulla, Sydney. ABN 44 695 996 206.
Where did Furhaus come from?
Furhaus was born from a simple frustration: every indoor dog product was designed to be hidden. Ugly, cheap, functional. We wanted something beautiful enough to live in the living room — and that’s what Loohaus is.